Terms and Conditions


The “company” shall mean Vistavis Limited.
The “customer” shall include the customer, its servants, agents, successors, and assignments.
“Goods” shall mean all goods and materials of whatever nature supplied in connection with this contract.
“Site” shall mean the places at which the work under this contract is to be executed, the places where goods are to be delivered, or places provided for storage in connection with this contract.
“Work” shall mean the execution of work and the supply of goods.

All prices shown in quotations and tenders will be subject to VAT at the standard rate prevailing.
Payment is due 30 days from the date of invoice unless otherwise stated.
If an account is overdue, the Late Payment of Commercial Debts (Interest) Act 1998 shall apply. Interest at 2% compound shall be payable from the date of invoice for non-commercial debts. Payment in full for all work, whether invoiced or not, shall be due forthwith if any of the following events apply to the customer:

  • the commencement of winding up
  • commencement of bankruptcy
  • appointment of an administrator or provisional administrator
  • the making of a voluntary arrangement or the making of a composition with creditors.

If any payment under any contract is overdue, the company reserves the right to serve a notice of suspension and, seven calendar days following the issue of that notice, shall be entitled to suspend all work under any contracts between the company and the customer. For the purpose of this condition, time shall be of the essence.
All risks in the goods will pass to the customer as soon as the goods are delivered to site.
Where there is no previous trading experience with the customer and or in the absence of agreed credit facilities, the company reserves the right to invoke programme payments.
The price quoted is based on work being carried out in uninterrupted phases as per our quotations, during our normal working hours unless otherwise stated.
The cost of all delays which are outside of the company’s control and the cost of all disruption caused to the company’s work will be charged to the customer based on appropriate day-work rates.
Unless otherwise stated all quotations and tenders are open for acceptance for a period of 30 days. After that time the company shall be entitled to re-price the work.

Abort fees
The company reserves the right to charge for abortive visits to the site. The abortive charges will be:

  • 50% for less than 48 hours notice
  • 75% for less than 24-hour notice
  • 100% if we attend site and are refused access
  • 100% of any charges incurred for hired equipment that cannot be cancelled free of charge
  • if cancelled within 72 hours

The customer shall not be entitled to withhold or set off payment for work on any contract for any reason whatsoever.

The company shall be under no liability to the customer if it is unable to carry out any provision of any contract for any reason beyond it’s control including, without limiting to the foregoing, acts of God, legislation, war, fire, flood, drought, failure of power supply, lockout, strike or owing to any inability to procure materials of labour required for the performance of any contact.
Unless specifically stated otherwise, all quotations and tenders will be subject to inspection and measurement on site and where necessary assessed from scale drawings and plans. The company cannot be held responsible for the accuracy of such drawings or plans. Unless specifically stated in a quotation, the company’s prices do not include for the moving of furniture.
Quotations do not allow for any form of Main Contractors discount.
Whilst the company will endeavour to remove all marks from the flooring to its best ability, because of the nature of the multitude of yarns, fibres and materials used, we cannot offer any guarantees on the removal of such marks.
All carpets are liable to shading – that is to show light and dark patches arising from unequal crushing of the surface. Light and delicate carpets are liable to become soiled in wear and so may apparently lose colour. In such cases no amount of care on the part of the manufacturer can obviate these tendencies which are inherent in all pile fabrics. The company, therefore, cannot accept any responsibility for complaints caused by these effects and will not be liable for any loss or damage, in such cases, to the customer.
All contracts shall be governed by the law of England and the Courts of England shall have exclusive jurisdiction.