Quality Control

Our commitment to quality control

Quality and Safety are at the heart of everything we do. Quality Control involves continuous monitoring and testing of the products and services we provide.

The purpose of the testing is to determine any need for corrective actions in our service delivery or internal Business processes. Good quality control helps us meet our customer’s demands for better products and services. By undertaking this assiduous and rigorous approach, Vistavis aims to maintain its position as the UK’s leading one-stop shop for all specialist subcontracted cleaning services.

Our focus

We focus on 3 key areas of Quality Control.

Process Control

Process Control helps us to monitor and adjust products and services as per the service descriptions. It is used in industry to maintain quality and improve performance. There is a wide range of size, type, and complexity, but it enables operators to manage complex processes to a high degree of consistency.

Acceptance Sampling

Acceptance sampling is unique as it involves a statistical measure to determine if our service offering meets the empirical standards test. We can determine the quality of a batch of products or services. The quality of this designated sample will be viewed as the quality level for the entire group of products.

Product Quality Control

We maintain a program of continuous improvement supported by our entire workforce in terms of the products and services we offer and the way in which they are offered. This ensures a consistent approach across our portfolio and meets the commitment to maintain our outstanding market position.

ISO 9001:2014

The ISO 9001 is a set of five quality management systems (QMS) standards by the International Organisation for Standardisation (ISO). This helps companies ensure they meet customer and stakeholder needs within statutory and regulatory requirements related to a product or service.

ISO 1401:2015

ISO 1401 is the international standard that specifies requirements for an environmental management system (EMS). It provides a framework that an organisation can follow, rather than establishing in-house or bespoke environmental performance requirements.

Alcumus Group

The Alcumus safe contractor accreditation scheme checks that we meet the necessary requirements around health and safety, diversity, equal opportunities, and environmental management practices. Our clients can be confident that we help reduce risk in their supply chain.

Chas Standard

This helps companies to demonstrate compliance with standard health and safety procedures. CHAS Standard is a recognised SSIP scheme, which means it meets the HSE core criteria for contractor accreditation and is recognised by buyers across the construction industry.

CHAS Advanced

This helps companies to demonstrate compliance across nine risk management areas, including health and safety, equality, and diversity. CHAS Advanced meets both SSIP and PAS 91 standards. It’s a standardised PQQ (pre-qualification questionnaire) recognised across the construction industry.

Success stories

Our clients include

FAQ

We cannot hope to answer every question that you might have, however, here are a few questions that we regularly get from clients.

If you have any additional questions regarding Vistavis, our services, or the sectors in which we work, please feel free to contact us.

What areas/regions do you cover?

We provide services to clients across the whole of the UK.

What areas/regions do you cover?

We provide services to clients across the whole of the UK.

Are your products and services interchangeable depending on the Customer’s requirement?

Yes. As a multi-disciplined service provider, we are able to tailor solutions using the products and services we have available to ensure a perfect fit, whatever the requirements.

How soon will our office be ready to use after carpet cleaning?

If we are performing dry extraction cleaning – which is most of the time – your carpets will be clean and dry to walk on within 30 minutes of completion.  If we are performing wet extraction cleaning, we recommend you leave the areas clear until the following morning.

Are you able to work across all Business Sectors?

Yes. We operate across all Business sectors, including Private Sector, including Healthcare, Public Sector, Government, Education, Logistics, Technology, Leisure, Real Estate and Retail.

Do we need to empty our offices before a carpet clean?

No. We will clean all walkways, around and under furniture leaving your working environment clean and ready for the business day following our visit.

Do you charge extra for out of hours cleaning?

By the nature of our business, most of our work is performed outside office working hours, so there is no such thing as out of hours to us – 24/7 all the same to us!

Are your operatives all trained?

All our operatives are trained and experienced for whatever type of cleaning or task they are performing.

Are you fully insured?

We are insured for £10M for both Public Liability and Employee Liability and have insurance cover for all our work to fully protect our customers’ interests.

Do you have a green and sustainability policy?

Yes. Vistavis, the Company, and all of our staff are committed to embracing green working practices and sustainability. We work with clients and suppliers to ensure that our environmental performance has a minimal effect and impact on the world around us.

What accreditations do you hold?

Vistavis is proud to hold both ISO900 and 14001 accreditation. We also hold accreditations through Alcumus Group and CHAS and are registered with both as safe contractors.

For Educational environments, are all your employees checked?

Yes. Vistavis is committed to ensuring the safety of all staff and Customers. To that end, any team member operating within the Education sector will have been thoroughly checked against national registers, including the Criminal Records Bureau.

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